The e-commerce exchange website https://www.sothys.vn/(hereinafter referred to as "Sothys.vn") is owned by Vietnam I.A.G Investment and Trading Joint Stock Company (hereinafter referred to as the "Company"), a company legally established and operating under the laws of Vietnam.

The mission of Sothys is to become a trusted e-commerce platform in the cosmetics and healthcare market, serving as a commercial bridge between brands and buyers.

• "Sothys" or "Sothys E-Commerce Platform": The e-commerce exchange website and domain name owned and operated by Vietnam I.A.G Investment and Trading Joint Stock Company.

• "Vietnam I.A.G Investment and Trading Joint Stock Company" (hereinafter referred to as "IAG"): The merchant established and operating under Enterprise Registration Certificate No. 0104794974, issued by the Department of Planning and Investment of Hanoi City on August 23, 2018. IAG is the Administration Board of the Sothys E-Commerce Platform, responsible for organizing, managing, controlling, and coordinating all activities of the Platform under a centrally controlled e-commerce exchange model.

• "Seller" or "Partner": Any merchant, organization, or individual that enters into a cooperation contract with IAG to provide goods and services for distribution to Customers through the Sothys E-Commerce Platform, subject to the Platform's operational model, content control, and transaction mechanisms.

• "Customer" or "Buyer": Any organization or individual that browses, orders, and pays for goods or services provided through the Sothys E-Commerce Platform.

• "Product": Goods or services provided by the Seller/Partner that have been verified and standardized by IAG, and are permitted to be displayed and transacted on the Sothys E-Commerce Platform in accordance with this Operation Regulation and applicable laws.

• "Member": A Customer or Seller who has successfully registered a valid account on the Sothys E-Commerce Platform and has been approved by IAG to use the functions corresponding to their account type.

• "Storefront" (Gian hàng): The virtual display space for goods and services of the Seller on the Sothys E-Commerce Platform, established, managed, and controlled by IAG under the Platform's centralized operational model.

• "Order": A request to purchase goods or services created by a Customer through the system of the Sothys E-Commerce Platform, which is received and coordinated by IAG according to the electronic contract execution process.

• "COD (Cash On Delivery)": The payment method where the Customer pays in cash upon receiving the goods from the delivery service provider under the process organized by the Sothys E-Commerce Platform.

• "Logistics Services": Delivery and transportation services organized directly by IAG or through third-party logistics providers selected and contracted by IAG.

1. The Sothys E-Commerce Platform is legally registered and operated as an e-commerce exchange, owned, managed, and operated by Vietnam I.A.G Investment and Trading Joint Stock Company in compliance with Vietnamese laws on e-commerce.

2. Members participating in the Sothys E-Commerce Platform include organizations and individuals that register valid accounts to use the Platform's functions. Customers are organizations and individuals that browse, order, and pay for goods and services through the Sothys E-Commerce Platform.

3. Trading activities of goods and services on the Sothys E-Commerce Platform are conducted through a system organized and controlled by IAG, based on the principles of voluntariness, equality, goodwill, and honesty, ensuring the legitimate rights and interests of all transacting parties in accordance with current laws.

4. IAG acts as the organizer, mediator, and coordinator of transactions. It is responsible for building the technical infrastructure, operational processes, information control mechanisms, and supporting transacting parties on the Platform. IAG does not directly assume the legal liabilities of the Seller regarding the goods and services provided      to Customers, unless otherwise prescribed by law.

5. All information regarding goods and services traded on the Sothys E-Commerce Platform must be provided fully, accurately, and transparently, and must undergo the Platform's verification process. Products and services that do not meet legal requirements or fall under the category of prohibited businesses under applicable laws are not allowed to be displayed or transacted on the Platform.

6. Trading activities on the Sothys E-Commerce Platform are conducted openly and transparently, ensuring consumer protection and fully complying with provisions of law on e-commerce, protection of consumer rights, personal data protection, and other relevant legal regulations.

7. This Operation Regulation, along with transactions arising on the Sothys E-Commerce Platform, serves as the basis for regulating the rights and obligations of the participating parties and must be strictly adhered to in accordance with current Vietnamese laws.

• The website operates under the E-commerce Exchange model, providing an online intermediary platform that connects sellers and buyers, allowing parties to upload, search, order goods/services, and make online payments.

• Vietnam I.A.G Investment and Trading Joint Stock Company does not engage in multi-level marketing (MLM) businesses.

• The Website Administration Board – Vietnam I.A.G Investment and Trading Joint Stock Company (I.A.G), in addition to operating the technical infrastructure and technological platform of the e-commerce exchange, also directly participates in selling goods and providing services through storefronts owned and managed by I.A.G on the website Sothys.vn.

• I.A.G collects service fees from sellers/partners (Party B) as agreed upon in the Service Contract, including:

  • Storefront initiation fee: Collected once upon signing the contract (currently free under the  applicable policy).

  • Annual fee/Website usage fee: Includes costs for system operation, technical support, training, and  authorized collection fees (currently free under the applicable policy).

  • Service fee: Calculated as a percentage of the selling price of the goods, excluding VAT and shipping costs.

  • Under the current operational model, the expected service fee ranges from 15% to 25% (subject to adjustment from time to time in accordance with regulations) on the selling price excluding VAT and shipping fees. This service fee includes costs for order processing, packaging, shipping, delivery, payment processing, returns processing, and other related expenses.

  • In the event of any changes to the fee rates, fee structure, or collection methods, I.A.G will update, notify, and complete the relevant procedures with the competent state management authorities in accordance with applicable laws.

Responsibility for Issuing Invoices to Buyers/Service Users

• The Seller/Partner (Party B) is responsible for issuing Value Added Tax (VAT) invoices to customers purchasing goods from their storefront in accordance with the law.

• The Seller is responsible for declaring and paying all taxes arising from sales activities according to regulations.

• Special Cases: I.A.G may issue VAT invoices to customers on behalf of the seller if:

  • The two parties have a written authorized invoicing contract.

  • The authorization content clearly states the responsibilities, invoice types, and authorization period.

  • A notification has been submitted to the tax authority in accordance with regulations.

  • Invoicing is carried out in compliance with Circular No. 32/2025/TT-BTC and related regulations.

  • In such cases, I.A.G issues invoices to individual retail customers under the authorization agreement, which is particularly suitable for business households or individual sellers who do not directly issue electronic invoices.

Invoicing Responsibility Between I.A.G and the Seller

• I.A.G issues VAT invoices to the seller for the Service Fees that the seller must pay to I.A.G.

• Service fee invoices are generated after both parties perform revenue reconciliation according to the payment cycle.

Cooperation, Fee Collection, and Revenue Sharing Model

Cooperation between I.A.G and partners/sellers follows this model:

• Customers purchase goods on the seller's storefront through the website Sothys.vn.

• Based on the Distribution Contract and Service Contract, I.A.G shall:

  • Collect money from customers under the authorized collection agreement.

  • Process orders, package, ship, and deliver goods.

  • Receive and handle returned goods (if any).

• Sellers are only allowed to trade products that have physical inventory at IAG's warehouse as per the cooperation agreement.

After completing transactions and reconciliation:

• I.A.G will offset sales revenue against service fees, incurred expenses, and withholding taxes as regulated.

• The remaining revenue will be paid to the seller according to the monthly payment cycle.

• If a reverse payment obligation arises, the seller is responsible for paying IAG as agreed.

• The profit-sharing mechanism is implemented through the service fee rate paid by the seller to I.A.G, ensuring transparency, periodic reconciliation, and compliance with legal regulations.

Note on Tax Obligations: For sellers who are business households or individual entrepreneurs, I.A.G will withhold, declare, and pay VAT and Personal Income Tax (PIT) on their behalf in accordance with Decree No. 117/2025/ND-CP. Outlets whose taxes have been withheld and paid by I.A.G do not need to declare or pay taxes individually for revenue generated on this e-commerce platform.

1. Process for Buyers

c.1 In case the customer does not have an account and places an order directly:

• Step 1: Select products Customers select their desired products by clicking the "Add to Cart" button on the product information page. The shopping cart can be accessed      and adjusted at any time by clicking the cart icon displayed on the website.

• Step 2: Check order information and select a Spa/Beauty Salon Customers review their order details and must select a partner outlet (Spa, Beauty Salon, etc.) to complete the order. After choosing a Spa partner, click the checkout button to proceed.

• Step 3: Verify delivery address and order details On the cart page, customers confirm their delivery address by filling in mandatory information or editing existing details. Customers can also view estimated shipping costs (if any). Customers re-check the entire order content: product name, quantity, and total cost (including taxes and shipping fees). At this step, adjustments can still be made before proceeding to payment.

• Step 4: Choose a payment method Currently, the Sothys.vn E-Commerce Platform only supports the Cash on Delivery (COD) option. Therefore, customers have a single choice: select the COD method. For online payment gateways, we will continue to process procedures to secure licensed online payment solutions in Vietnam.

• Step 5: Agree to the General Terms and Conditions of Sale Customers must check the box confirming agreement with the General Terms and Conditions of Sale before moving to the next steps.

• Step 6: Confirm and Place Order Customers click the "Place Order and Pay" button to validate and finalize the order. After this action, the system will automatically      direct to the corresponding notification page.

• Step 7: Receive notification and order confirmation email Immediately after completing the order, customers will receive a notification from the website and a confirmation email summarizing detailed order information, including: Product list, Total payment cost, and Purchase invoice.

• Step 8: Delivery and Documentation Orders will be processed and sent to the registered delivery address accompanied by a delivery note. Standard delivery time ranges from 3 to   5 working days.

c.2 In case the customer does not have an account and registers an account to log in:

• Account Creation: Access the website, click on the login box, then click on the registration section.

• Fill in the required information and click "Submit". Upon successful registration, click the account icon on the top right corner of the screen to display the account tabs.

• Click on the "My Account" tab to select a Spa.

• Choose a partner according to the customer's needs.

• Proceed with product selection and ordering:

  • Step 1: Similar to case c1.

  • Step 2: Check order information and re-select or adjust the Spa/beauty salon at this stage.

  • Steps 3, 4, 5, 6, 7, 8: Identical  to case c1.

Order Cancellation Regulations

• The website Sothys.vn does not provide a direct order cancellation function on the system once an order has been successfully placed.

• If a Customer needs to cancel an order, they must contact I.A.G Vietnam directly via the hotline or support email published on the website.

• Cancellation requests are only considered if the order has not been handed over to the shipping unit.

• If the order has already been handed over to the carrier or is in transit, the cancellation request will not be approved. In this case, the Customer may follow the published return/exchange policy. (Guided forms attached).

2. Process for Sellers / Suppliers

Sellers/suppliers use a dedicated management system via the website https://www.iagvietnam.vn/ with the following functions:

• Log into the seller account according to the access permissions granted by the Platform Administration Board.

• Manage corporate/seller profiles based on registered records.

• Manage the list of products/services approved by the Platform  Administration Board.

• Receive, process, and update the status of orders originating from the platform.

• Track reconciliation information and transaction reports according to the cooperation agreement.

Product Approval Mechanism:

(i) Mandatory conditions for approval: Only products meeting all the following conditions will be considered for display on the website:

• Must be authentic Sothys cosmetics imported and/or legally distributed in Vietnam by I.A.G Vietnam.

• Must possess a valid cosmetic product notification file in accordance with the law (if mandatory).

• Must have full labeling information in Vietnamese as required  by regulations (except for batch number and expiry date), including: Product name; Ingredients; Uses/Functions; Instructions for use; Origin;Organization responsible for putting the product on the market.

• The description content must not use medical or therapeutic terms that could mislead the product as a medicine.

• Images used must accurately represent authentic products.

• Selling prices must be published transparently according to the price policy specified by I.A.G at any given time.

(ii) Internal review mechanism: Product approval is performed centrally by the Platform Administration Board through the following steps:

1. I.A.G's specialized department standardizes product content  based on legal dossiers and official documents from the manufacturer.

2. Review content against an internal keyword control list to prevent violations of cosmetic advertising regulations.

3. Verify consistency among the notification file, secondary labels, and display content on the website.

4. Submit for internal approval (the approving authority is the General Director) before public display. During operation, the Administration Board reserves the right to conduct periodic reviews, updates, or adjustments to ensure regulatory and brand standard compliance.

Functions for Platform Administrators

The Administration Board of the Sothys e-commerce exchange performs the following management and control functions:

• Manage buyer and seller accounts.

• Manage and moderate product/service information before display.

• Manage the catalog of products permitted for transaction.

• Monitor transaction activities, orders, and handle violations.

• Manage display content on the website (articles, banners, announcements).

• Perform statistics, reporting, and data archiving as required by law.

• Apply technical and professional measures to ensure the safe and stable operation of the platform.

3. Delivery and Shipping Process

b.1 Delivery Terms

• SOTHYS brand cosmetic products are delivered directly to customers by the Seller or dispatched via postal services across Vietnam to the address specified by the customer during the ordering process (at home or a pickup point).

• Customers must check the completeness and correctness of delivery address details when providing them to the Seller. The Seller is  not responsible for any information errors or subsequent consequences, such as delivery delays and/or inability to deliver.

• Delivery time: 3–5 working days.

Notes:

• Order Confirmation: All orders are automatically confirmed via email upon successful placement on Sothys.vn.

• Automatic Cancellation: Orders will be automatically canceled if the delivery staff cannot contact the Customer at the time of delivery.

b.2 Shipping Fees

Shipping fees are displayed clearly before the customer completes the order and are included in the Total Payment Amount. The amount varies depending on the delivery method chosen and the delivery address.

• Orders under 1,000,000 VND: Shipping fee is 30,000 VND per order.

• Orders from 1,000,000 VND and above: Free shipping.

b.3 Tracking Delivery Progress

Customers can track delivery progress via system emails or contact Customer Service via phone or email for any questions. Sothys.vn utilizes shipping and delivery services from third-party logistics units and does not directly operate transport activities under e-commerce and postal laws.

Shipping Providers

Currently, I.A.G Vietnam has signed service agreements with:

• Viettel Post Joint Stock Corporation (Viettel Post)

• Giao Hang Tiet Kiem Joint Stock Company (GHTK)

Shipping and Delivery Procedure

1. After a successful order on Sothys.vn, the system records and   transfers order information to Viettel Post or GHTK.

2. The carrier collects goods from the location designated by  I.A.G Vietnam and delivers them to the Customer's registered address.

3. For COD orders, the carrier collects payment and remits it back to I.A.G Vietnam according to the contracted cycle.

Division of Responsibilities

• The Carriers (Viettel Post, GHTK): Responsible for the transit process, delivery times, cargo safety during transportation, and COD collection.

• I.A.G Vietnam: Acts as a technical  intermediary, coordinating with carriers to handle arising issues (delayed delivery, returns, loss, etc.) but does not directly operate transportation. Complaints regarding delivery will be received by I.A.G  Vietnam and resolved in coordination with the carriers.

Inspection Policy and Obligations of Parties

• All orders are fulfilled by our shipping partners.

• If a parcel is found torn, dented, wet, or with broken seals, the customer has the right to refuse the parcel immediately at the time of delivery.

• If delivered to a mailbox, neighbor, or security guard, the  customer has the right to return the parcel to the post office/carrier no later than the next working day if external damage is noted.

• After receiving and opening the parcel: If a product is wrong, missing, or damaged inside, the customer must submit a return request via email within 03 days of  receipt, accompanied by photographic/video proof. COD customers will  receive product exchanges according to the Seller's return process.

• Note: Returned products must be in their original packaging and condition. If the error arises from order preparation, the Seller bears all return costs. For special delivery requests outside service areas or working hours, any incurred costs shall be borne by the customer. (Attached: Contracts with shipping units).

4. Return and Exchange Process

Customers can exchange or return products in the following cases:

• Product has manufacturing defects.

• Product is damaged during transit.

• The product received is significantly different from the  description provided by the seller.

• In case the customer experiences an allergic reaction. The customer must provide a certification from a specialist dermatologist indicating that the ingredients do not comply with the safety regulations  for drug-cosmetics issued by the Drug Administration of the Ministry of Health of Vietnam.

Exclusions (No return/exchange supported):

• Customer change of mind / disliking the product.

• Products that have been used.

• Free promotional gifts.

Conditions for Returns/Exchanges:

• Applies only to Sothys brand cosmetics purchased directly at  website Sothys.vn. Customers must retain the sales invoice and/or order confirmation.

• Timeframe: Within 03 days from receipt of the product.

• For manufacturing defects / incorrect descriptions: Product must be 100% new, with intact seals and complete original packaging.

Method of Return/Exchange:

• Step 1: Notify Customer Service within 3 days of delivery. Customer Service will respond within 24 working hours.

• Step 2: Within 05 working days from receiving confirmation, the customer must send the product (along with sales/VAT invoices, accessories, or promotional gifts if any) to:

  • Recipient: Sothys Vietnam – Tel:  024.39412451 or 0368286022

  • Address: Unit 201-214, 2nd Floor,  Plot 017 HH2, Tay Ho Tay New Urban Area, Nghia Do Ward, Hanoi (Units  201-214, West Tower, National Defense Academy Apartment, Nghia Do Ward, Hanoi).

  • Customers are responsible for keeping proof of postage.

• Step 3: The seller receives and checks the product condition. If it qualifies, the exchange/refund will be  processed within 05 working days of receipt. For errors caused by the Seller, return shipping costs will be covered by the Seller.

5. Warranty Process

Products purchased at Sothys are covered under warranty when:

• The product is within the warranty/return validity period (calculated from the date of purchase).

• Accompanied by a valid purchase invoice or receipt documentation.

• The product retains intact stamps, labels, and packaging with no abnormal tearing.

• The defect originates from the manufacturer (e.g., faulty pump, defective cap, product quality issue before opening).

• Incurred fees: Fees may apply if the product has expired its warranty period.

• Customers can contact local brand warranty centers directly. If distant, customers can mail the product to Sothys, and Sothys will assist in forwarding the product to the brand's warranty center.

6. Complaint Resolution Support Process

Sothys is responsible for receiving and processing Customer complaints related to transactions on the Sothys e-commerce platform. When a dispute or complaint arises, Sothys encourages negotiation and mediation between the parties to maintain relationships...

6. Complaint Resolution Support Process (Continued)

Dispute Resolution Focal Point:

Responsible Department: Administration Board of Sothys E-Commerce Platform

• Managing Entity: Vietnam I.A.G  Investment and Trading Joint Stock Company

• Contact Information for Complaints:

  • Email: phungthuyphuong@sothys.vn

  • Hotline: 0368 286 022

  • Direct Address: VIETNAM I.A.G INVESTMENT AND TRADING JOINT STOCK COMPANY, Units 201–214, 2nd Floor, Plot 017 - HH2, Tay Ho Tay New Urban Area, Nghia Do Ward, Hanoi City.

Complaint Resolution Procedure

• Step 1: Customers filing complaints about a Seller's goods or services purchased on the Sothys e-commerce platform can do so via one of the following methods:

  • Sending an email to: phungthuyphuong@sothys.vn

  • Calling the Hotline: 0368 286 022

  • Sending a physical complaint to the Company's direct address listed above.

• Step 2: Sothys will receive complaints and contact the Customer to clarify their requests as soon as possible, not exceeding 05 working days from the receipt date. Depending on the nature and severity of the incident, Sothys will implement specific measures to support the Customer in resolving the dispute.

• Step 3: Sothys may request the Customer and/or the Seller to provide information and evidence related to the transaction or product to verify the matter. The timeframe for processing, verification, and proposing a resolution shall not exceed 07 working days from the date of receiving a complete and valid dossier. During this stage, the Platform Administration Board acts as an  intermediary coordinator to support negotiation and mediation based on mutual agreement and legal regulations.

• Step 4: Upon obtaining the resolution results, the Platform Administration Board will notify the Customer and related parties in writing or via electronic means. If Sothys has exhausted all mediation efforts but the matter exceeds its capacity and authority, Sothys will request the parties to bring the case to the competent state authorities for resolution in accordance with the law.

• Sothys respects and strictly implements legal regulations on consumer protection.

Other Operational Utilities and Support Services

• Storefront Management Tool

• Product Management Tool

• Order Verification via Email

• Order Management Tool

Note: As Sothys has recently launched operations, only the aforementioned utilities are currently deployed. After reaching stable operations with a large and regular customer base, Sothys will integrate additional features to enhance service quality competitiveness.

1. Payment Process for Customers

Customers can only select the Cash on Delivery (COD - cash payment) method:

• Step 1: The buyer browses product information on Sothys.

• Step 2: The buyer places an order and selects the cash-on-delivery method. Note: The buyer must select a specific partner outlet (Spa, Beauty Salon, etc.) to complete the order. If they do not have a preferred venue, they can select "Order Now – Automatic Selection".

• Step 3: The shipping department delivers the goods.

• Step 4: The buyer inspects the goods and makes the payment.

2. Payment Process for Partners (Sellers / Suppliers)

2.1. Revenue Collection from Customers

• Customers purchase goods on Party B's Storefront via the website Sothys.vn.

• Party A acts on behalf of Party B to:

  • Collect payments from Customers via integrated payment methods  on the Website.

  • Organize order processing, packaging, shipping, delivery, and handling of returns (if any).

  • Record order status and generated revenue on the system.

• Collection Basis: Revenue is collected under the name of authorized collection for Party B, based on the signed Collection Authorization Contract.

2.2. Revenue Reconciliation and Settlement Process

• Reconciliation Cycle: Conducted periodically on a monthly basis.

• Reconciliation Timeline: On the 5th day of month M+1 (where M is the month the transaction occurred).

• Reconciliation & Offsetting Formula: The amount Party B is entitled to receive or required to pay Party A is determined as follows:

$$\text{Settlement Amount} = (1) - (2) - (3) - (4) - (5) - (6)$$

In which:

• (1) Sales Revenue of Month M: Total gross selling price (VAT inclusive) of successfully completed orders on Party B's Storefront.

• (2) Returned Orders Revenue: Total gross selling price (VAT inclusive) of successfully delivered orders that  were subsequently returned in month M under the return policy.

• (3) Party A's Service Fee: $= ((1) - (2)) \times 15\% \text{ to } 25\%$ (subject to periodic adjustments, excluding VAT and shipping costs). This fee covers order processing, packaging, shipping, payment processing, returns processing, and system      operations.

• (4) Purchase Revenue under the Distribution Contract: The product purchase price under the Distribution Contract between Party A and Party B (VAT inclusive), corresponding to the actual volume sold by Party B to retail customers in the period (after offsetting returns).

• (5) Other Incurred Fees (if any): Costs for handling rejected packages, returns, or other costs specified under the Distribution Contract.

• (6) Legal Withholding Taxes (if any): For business households/individual entrepreneurs, Party A will withhold and pay VAT and PIT on their behalf in accordance with Decree No. 117/2025/ND-CP. Once withheld, Party B is exempt from individual tax declarations for revenue generated on this e-commerce platform.

Payment and Invoicing Procedure

• Post-Reconciliation Actions:

  • Party A shall pay the remaining balance to Party B no later than the 10th day of month M+1, OR

  • Party B shall pay the deficit to Party A (if applicable).

  • Party A issues a VAT invoice for the Service Fee to Party B.

• Party B's Responsibilities:

  • Issue VAT invoices directly to Customers purchasing from its  Storefront.

  • Declare and fulfill tax obligations according to current laws.

Authorized Invoicing, Claims, and Late Payments

• Authorized Invoicing: Under a written agreement, Party A is permitted to issue VAT invoices to retail customers on behalf of Party B via authorization, complying with electronic invoice regulations, Circular No. 32/2025/TT-BTC, and notifying tax authorities. This applies to business households/individuals who cannot issue electronic invoices directly.

• Dispute Window: Party B has the right to lodge a complaint regarding discrepancies within 30 days from the reconciliation date. Party A will verify and apply adjustments to the nearest payment cycle.

• Late Payment Interest: If either party delays payment obligations, a late interest rate of 0.05% per day will apply to the overdue amount until full settlement.

The Sothys.vn E-Commerce Platform applies Cash on Delivery (COD) to ensure maximum safety and convenience. Customers only pay after receiving goods from the shipping unit and can inspect order information prior to payment in accordance with the carrier's policy. Delivery and collection are executed via Viettel Post—Sothys.vn's logistics partner—ensuring transparency and reducing shopping risks.

Vietnam I.A.G Investment and Trading Joint Stock Company respects customer privacy and commits to safeguarding personal information provided during shopping activities on the Sothys platform.

• Purposes of Data Collection: Account verification; order processing; shipping and returns; customer  support and complaint resolution; sending order updates and promotional updates (upon consent); buyer/seller account management; and preventing fraud or legal violations.

• Scope of Collected Information:  Full name, phone number, email, delivery address, National ID/Citizen ID (for sellers/partners),Tax Code, and Business Registration Certificate (for merchants/partners).

• Scope of Information Use: Operating e-commerce services; sending transaction alerts; payment reconciliation; logistics fulfillment; preventing policy violations; and improving service quality.

• Data Storage Retention Period: Personal data is retained for a minimum of 02 years from the last transaction or since account inactivation. Upon a deletion request, the system will execute it unless legal retention requirements override.

• Server Locations: Data is hosted on  servers located in Europe (including European Union - EU data centers), the United States, and other global regions for backup  and content delivery network (CDN) purposes.

• Authorized Entities with Data Access: Sothys.vn Administration Board; designated Partners/Sellers (within the scope needed for fulfillment); contracted shipping/logistics units; payment gateway providers; and competent State authorities upon formal written legal request.

• Data Controller Contact Information: Vietnam I.A.G Investment and Trading Joint Stock Company. Address: Units 201–214, 2nd Floor, Plot 017 - HH2, Tay Ho Tay New Urban Area, Nghia Do Ward, Hanoi City. Hotline: 0368 286 022.

•  Email: phungthuyphuong@sothys.vn. Data Processing Unit: Technical & Operations Department.

• User Rights & Data Access Tools: Users can log in to their "My Account" section to view, edit, or update their phone number, email, address, password, view order history, and manage support requests. For non-editable details (e.g., Seller's Business Registration or ID), requests must be sent to the support email/hotline. The administration will respond within 24 to 72 working hours.

• Privacy Complaint Resolution Mechanism: Complaints can be submitted via email/hotline. Customer Service will acknowledge and respond within 24 hours. The maximum resolution timeframe is 07 working days. In case of a data breach, Sothys.vn will  immediately notify users, isolate the cause, and cooperate with functional authorities.

Product Information Control

• Principle of Pre-and-Post Moderation: Product information displayed on the website is centrally built and standardized by the Platform Administration Board (IAG), including descriptions, images, technical data, and legal dossiers. Sellers/partners cannot arbitrarily create or edit product content; they may only select and trade products already approved by the Administration Board.

• Controlled Information Categories: Product/service names; product illustrations (must be clear, authentic, and not infringe third-party copyrights); descriptions, uses, usage instructions; ingredient and origin specifications; selling prices and policies; shipping, return, and warranty policies. Product information must comply with product labeling laws under Decree No. 111/2021/ND-CP (amending Decree No. 43/2017/NĐ-CP).

• Prohibited Postings: Goods/services banned or restricted from trading or advertising under Vietnamese law; counterfeit, replica, or smuggled items; products violating fine customs; or contents carrying political, religious, sexist, or discriminatory elements.

• Administrative Rights over Violations: If product info is incomplete, inaccurate, or non-compliant, the Administration Board reserves the right to hide/remove listings immediately without prior notice, request the seller to correct details  within a deadline, or suspend/terminate accounts for repeat offenses.

Seller and Platform Selection & Approval Process

Sothys.vn exclusively sells authentic Sothys cosmetics distributed legally by I.A.G Vietnam. The selection process follows these steps:

• Step 1: Establishing the Legitimate Product Catalog: The Administration Board builds a verified product list based on import/distribution legal dossiers, cosmetic notification files, and product labeling regulations.

• Step 4: Storage and Supervision: The entire approval and permission process is archived on the internal management system for inspection purposes. Periodic audits will be conducted.

Seller Information Control

Sellers must provide full identification data under Article 29 of Decree No. 52/2013/ND-CP (corporate name, address, business registration number, date and place of issue, or individual tax code). These profiles are securely stored for at least 02 years. Accounts are only activated upon complete verification.

IP Rights Infringement Takedown Coordination

Sothys coordinates with Intellectual Property (IP) rights holders via a 4-step process: Receiving requests(descriptions of infringement and proof of ownership from the right holder)

Verifying requests (checking legal documents and product listings)

Reviewing infringing content (identifying linked storefronts)

Removing products (deleting listings, hiding items, or locking violating storefronts).

Sanctions and Penalties for Violations

• Sothys will not resolve any customer disputes or claims  regarding products that have already been flagged and removed by the Platform Administration Board for violations.

• For Sellers/Partners: Violations include failing to process/deliver orders properly, unauthorized order cancellations, delaying return/complaint resolutions, or providing false  legal statuses. Sanctions include: written warnings, mandatory operational adjustments, temporary storefront hiding, restriction of  account access, or termination of commercial cooperation.

• For Buyers: Violations include  fraud in ordering/payments, abusing return/refund policies, providing false shipping info, or using the platform for assets misappropriation. Sanctions include: warnings, temporary or permanent account suspension, and forfeiture of promotional privileges.

Product Descriptions and Pricing

• Product descriptions must be comprehensive (features,  functions, usage, precautions). Used items must clearly declare external conditions and performance efficiency. Descriptions must be truthful and exclude phone numbers or links aiming to redirect users to external websites. Valid origins, properties, hashtags, and warranties must be filled. No "fake/replica" keywords are permitted.

• Pricing: Prices or promotional rates must be clearly labeled in Vietnam Dong (VND). Combo packages must list individual item details and corresponding structured pricing based on size/color/quality.

Product Expiry Date Regulations

• Mandatory Expiry Labeling Categories: Pharmaceuticals, cleaning chemicals, cosmetics, fragrances, diapers/sanitary napkins, food, and dietary supplements.

• Main Product Shelf-life: Users are only permitted to trade goods that have at least 30% of their shelf  life remaining and at least 30 days left from production to expiration at the time of dispatch.

  • "Best before MM/YYYY" sets the expiration to the 1st day of that month.

  • "Expiry date: MM/YYYY" sets the expiration to the last day of that month.

  • Clearance items due to near-expiration must clearly state the expiry date in the main description.

• Gift Expiry: If promotional gifts are listed publicly, they follow the same shelf-life rule as main products. Sothys will not intervene in expiry disputes for non-publicly  listed gifts, though gifting expired items will negatively impact seller ratings.

Members must strictly follow transaction guidelines. The Sothys Administration Board commits to delivering stable technical infrastructure. However, if an out-of-control technical glitch occurs, Sothys will implement urgent measures to protect buyer rights. Members unable to execute transactions due to software errors or internet failures should notify the platform via email at phungthuyphuong@sothys.vn. Sothys will rectify the errors as soon as possible but assumes no liability if member notifications fail to reach the Administration Board due to carrier network drops, hardware issues, or external transmission failures.

1. Rights and Responsibilities of the Merchant/Organization

1.1. Rights and Responsibilities of the Sothys.vn Platform Administration Board

a. Rights:

• Provide platform services to registered organizations and individuals who satisfy the operational procedures.

• Collect, verify, and manage legal data of sellers to ensure transaction transparency.

• Exercise centralized moderation rights over all display data, descriptions, and images.

• Refuse activation, hide, or delete listings and membership accounts that propagate false data, break laws, or breach Vietnamese fine  customs.

• Terminate accounts inactive for three consecutive months. Re-activation requires full re-registration.

• Immediately terminate accounts if members face bankruptcy, criminal prosecution, execute market-disrupting fraud, or cause serious internal disunity. Upon termination, all granted certificates and member rights automatically expire.

• Retain full copyright over the platform infrastructure, logos, symbols, and multilingual contents protected under Vietnamese Intellectual Property laws. Unauthorized duplication or distribution is strictly prohibited.

• Modify service fee charts and payment processing formats based on platform operational capacities.

• Aggregate, compile, and manage orders on behalf of Salon Sellers/Partners. Coordinate packaging and shipping arrangements through third-party logistics agreements.

• Collect customer payments on behalf of Sellers under the signed Collection Authorization agreement. Deduct applicable service fees, handling expenses, and regulatory taxes before transferring the remaining balance during the monthly reconciliation.

b. Responsibilities:

• Register the platform with the Ministry of Industry and Trade under Section 2 Chapter IV of Decree No. 52/2013/ND-CP and display full owner identity data on the homepage.

• Publicly publish, maintain, and monitor compliance with the platform's Operation Regulation.

• Mandate proper seller onboarding documentation, translating foreign entities' names into Vietnamese or Latin characters.

• Maintain a secure database of registered members, updating changes frequently. Set up electronic contract execution capabilities for online ordering features.

• Apply mandatory technical measures to safeguard members'  business secrets and consumers' personal data.

• Enforce immediate legal interventions: Stop or eliminate illegal/restricted items; remove non-compliant product info within 24 hours upon receiving an order from competent state management agencies; filter and filter content using  keywords updated per state warnings; and address consumer complaints routed through the E-Commerce Activity Management Portal of the Ministry of Commerce at online.gov.vn.

• Support state authorities in tracking and investigating trade  violations.

• Sothys will exert maximum effort to maintain system uptime, but  assumes no financial liability for damages caused to members by systemic  breakdowns stemming from force majeure, power grid collapse, or internet carrier fiber cuts.

• Issue lawful VAT invoices for Service Fees collected from Sellers and provide transparent monthly statements. Sothys does not replace the Seller's direct liability regarding product quality, individual consumer warranties, or independent brand commitments unless prescribed otherwise by law.

1.2. Rights and Responsibilities of Partners (Sellers/Suppliers) on Sothys

a. Rights:

• Receive an administrative portal account to monitor storefront metrics, adjust physical inventory tallies, and fulfill transactions within designated access levels.

• Receive operational training, technical documentation, and      regulatory compliance updates from the Sothys team.

• Participate in platform-wide marketing, discount campaigns, and promotional support programs deployed by the Administration Board.

• Receive punctual payment remittances, transaction statements, and revenue summaries after fee deductions at each reconciliation cycle.

• Request mediation and administrative support from Sothys when dealing with customer transaction disputes.

b. Responsibilities:

• Provide complete registration data under Article 29 of Decree No. 52/2013/ND-CP and guarantee the legality and authenticity of distributed goods.

• Remit platform service fees (15% to 25%) and operating costs timely as agreed in the contract.

• Issue compliant VAT invoices to customers for retail sales executed on their storefront and fully declare corporate income taxes.

• Coordinate directly with Sothys to settle customer complaints regarding product authenticity or adverse skin reactions. Reimburse consumers fully if the fault is legally determined to belong to the Seller.

• Commit not to use Sothys services for fraudulent activities, market speculation, data phishing, or deploying malicious viruses. Do not replicate, modify, or distribute tools mimicking Sothys technology to third parties without written authorization.

• Refrain from actions that defame Sothys, such as using duplicate accounts or spreading malicious rumors to disrupt platform unity.

1.3. Rights and Responsibilities of Customers (Buyers/Service Users) on Sothys.vn

a. Rights:

• Purchase authentic products and use platform utilities upon successful account registration.

• Access a private dashboard secured via personalized login credentials to monitor personal order histories.

• Receive technical guidance from Sothys staff regarding checkout features and digital tools.

• Submit constructive feedback, recommendations, or formal reviews via mail, fax, or email.

b. Responsibilities:

• Maintain strict confidentiality of account passwords and assume  liability for actions executed under their registered email and login profile. Promptly report account breaches to Sothys.

• Guarantee the accuracy of provided delivery details and personal data, assuming financial liability for delivery failures caused by wrong addresses.

• Cooperate with Sothys during dispute investigations by providing transaction records and physical product evidence when  requested.

• Commit not to use platform features for speculative hoarding,  fake order placements, hacking, or manipulating market demand metrics. Do not modify or reverse-engineer platform tools for third-party deployment.

4. Division of Liabilities for Transaction Matters

a. Allocation of Documentation Obligations (Sellers, Platform, and Third-Party Logistics)

• Sellers: Must supply accurate e-invoices, warranty cards, and origin certifications. They bear sole liability for product safety, product performance, and warranty      fulfillment, coordinating returns and compensations swiftly.

• Platform Operator (IAG): Delivers the digital trading architecture, executes pre-screening word filters,logs transaction history for a minimum of two years for audit purposes,      and channels buyer complaints to the respective seller within the      committed timeframe.

• Logistics Providers (Viettel Post / GHTK): Responsible for tracking numbers, dispatch logs, parcel safety   in transit, and secure COD cash handling. The platform reflects carrier data but does not assume direct liability for delivery damages caused by third-party logistics unless explicitly agreed upon.

b. Limitation of Platform Liability

• I.A.G Vietnam does not assume liability for damages resulting from direct buyer-seller transactions where the Company does not act as a direct party. It is exempt from legal liabilities involving counterfeit items uploaded deceptively by sellers, advertising misrepresentations, or individual product performance failures, except where specialized e-commerce laws mandate joint liability.

The Company reserves the right to amend this Operation Regulation at any time and will notify all users 05 days prior to applying such changes. The revised regulation takes effect on the date specified within the update notice. Continued use of Sothys services after the effective date implies absolute acceptance of the revised terms.

Using Sothys for online transactions implies that all involved entities have read, understood, and agreed to adhere strictly to this regulation.

For queries or customer support, please contact:

• Customer Support Department: Customer Care Unit

• Address: 201–214, 2nd Floor, Plot 017 - HH2, Tay Ho Tay New Urban Area, Nghia Do Ward, Hanoi City.

• Email: phungthuyphuong@sothys.vn

• Hotline: 0368 286 022

VIETNAM I.A.G INVESTMENT AND TRADING JOINT STOCK COMPANY

General Director

(Signed and Sealed)

PHUNG THUY PHUONG